Terms and Conditions apply, see below. Other packages and discounts may be available.
Terms and Conditions-
If you have a psychiatric condition or suffer from psychosis.
If you are intoxicated from the use of alcohol and/or drugs and/or sniffing substances.
If you are in an emergency situation and need urgent and immediate assistance. Please call 000.
If you are suicidal and at risk of harming yourself or others.
If you are under 16 years old. Please call Kids Helpline.
If you meet the above conditions, we are sorry but we cannot service you. Please call 1300 MH CALL instead.
Security: The Counselling Collaborative does its best to protect counselling e-mails and this website from security breaches. However, users should be aware that there are inherent risks in transmitting information across the Internet and using website links. Information submitted via encrypted email or web forms may be at risk of being intercepted, read or modified. Online chat using Skype are limited to the security of that website. See https://support.skype.com/en/search/?q=security. Using the links in the website : The Counselling Collaborative does not take any responsibility for the links to external websites nor the internal links used by using the website.
Confidentiality: During online consulting sessions private rooms are used and are not observed by anyone else while in session with you. Records are stored with the same conditions as face-to-face counselling files.
Limits to confidentiality: The Counselling Collaborative reserves the right to report to the appropriate authorities, such as the police or child protection authorities, situations where a client or associate of the client is judged to be at risk of self-harm, or of harming others, especially if a child under 16 years of age is at risk. Psychologists are also obliged to report to police information received about the commission of a criminal act.
Ethics & Professional Guidelines: Psychologists, in providing online services, shall adhere to the relevant professional code of ethics and Code of Conduct as provided by the Australian Psychological Society, and the Psychology Board of Australia.
Cancellation policy: You may cancel a session and request a full refund, or change a session, without incurring a cost, if you give us at least 24 hours notice. Technical difficulties should be reported to either your psychologist via email. These difficulties will be discussed with you to ensure a fair outcome. A full cancellation fee of $175/hour applies to cancellations of less than 24hrs notice. You can easily reschedule your appointment by contacting The Counselling Collaborative via email (firstname.lastname@example.org).
It is also important to note that Online Counselling is not currently covered by Medicare under the Medicare Better Access Scheme. Online Counselling may be covered by your private health insurer – please contact your insurance provider for more information.
Your Email address: It is your responsibility and at your discretion to keep the privacy and confidentiality of the counselling emails received from The Counselling Collaborative practitioners into your specified email address.
Confidentiality of your data: You are responsible for keeping the confidentiality of any content you download onto your computer. It is your responsibility to delete or keep safe emails and transcripts of online conversations. You should be aware that even deleted files can still be accessed.
Your Conduct: When using this online counselling service, you have responsibility for: Keeping your appointment or giving us at least 24 hours before your appointment, cancellation policy applies. Conducting your session in a way that will maximise your ability to benefit from it. (e.g. not be under the influence of drugs or alcohol). Giving the counsellor relevant information in order for him/her to help you. Behaving in a respectful manner while online. We do not tolerate any abusive behaviour and reserve the right to terminate the session if this is the case.
Your use of psychology electronic communications. You explicitly agree not to forward email messages or other electronic communications from our psychologists to other persons, except in situations where this has been agreed in advance by your psychologist, and is done with the written consent of your psychologist. You may not copy and paste a part of the text or use the psychologist’s advice out of context, or pass on the advice to another person or organisation.
The Counselling Collaborative cannot review all communications and/or material posted on its blog, and, as such, are not responsible in any way for the content of posted communications or materials. The Counselling Collaborative has the right to block or delete any communications or materials on our blog, forums, discussion groups and services that it deems as inappropriate.
Intellectual property rights: The materials accessed from, or via, this website (including website designs, software and third party materials) are protected under Australian and international copyright laws. You are allowed to view the content online or print a copy for your personal use or record. But you may not otherwise copy or change the materials, and must not modify, communicate, sell, or otherwise deal with the materials. You must not interfere with any copyright notice, or interfere with or commercially use any trademark, logo or names (including business names and domain names), appearing on this website or in the contents accessed through this website. We possess all rights in relation to our online materials completed and submitted by you, and subject to our privacy obligations under Australian law we may use any document, information or idea submitted by you for any of our purposes.
When you register to use our services: The information we will be asking for include:
A pseudo name which you may wish to use for counselling services
Your email address – one which you wish to receive the counselling emails.
Telephone number, in case of emergency or if we cannot reach you by email and need to contact you. Otherwise, we are unlikely to call you.
Your gender (male or female) and age. This is for statistical purposes so that we know more about the demographics of the majority of our clients, in order to better tailor our resources to suit this group. No names or any identifying information is used for this purpose. Also, this information could help the counsellor identify the specific needs to the particular gender or age group. Please note that we are non-discriminatory. If you are a transgender, then you can choose the gender which you most identify with.
We ask you to state the current country and city which you are residing in. This is so that we know which time zone you are in for online counselling. We also use this for our statistical purposes. Again, no names or identifying information is used for the collection of demographics.
We ask how you found out about our website and services for statistical purposes.
We ask you to provide a description of the problem which you would like help with. This information will be forwarded to the appropriate counsellor by the Counselling Collaborative administrator, which will then only be between you and your counsellor.
Please be reassured that demographic and statistical records are kept separately from counselling information.
When you pay:
If paying by PayPal, there will be a section for you to log into PayPal. We do not see any of your credit card or bank details on PayPal. We only receive the payments.
Archiving your information:
This is standard practice for any Psychological Services and required by law. We need to archive your information in a secure and locked section either electronically or in a locked physical cabinet for a period of 7 years. It will not be accessed unless required by law or from you through the Freedom of Information Act. Then it will be destroyed after 7 years after the last client contact by electronic deletion and/or shredding.